Confirm Orders Before Keying into OXM

Once an order is keyed into OXM, Packxpert processes it immediately and the carrier will pick up the parcel on the same day.

Carrier charging rules:

• Pickup = Charged → Once picked up, shipping fees apply even if the order is later cancelled.
• Return = Charged → If a parcel is returned (even if never delivered to the customer), return fees will also apply.

To avoid unnecessary costs, always ensure the customer confirms the order before submission.

Common issue: Some customers cancel their order in your own CRM and place a new one just to change certain details or payment methods, but by then Packxpert has already processed the first order, resulting in wasted shipping costs.