This document serves as a quick reference guide for all customers. It explains commonly used short forms, logistics terms, and marketplace-related jargon frequently used in our daily fulfilment operations.
You may refer to this guide whenever you come across a short form or term that may not be immediately clear.
| Abbreviation / Term | Meaning |
| COD | Parcel with Cash on Delivery |
| Non COD | Parcel with no cash on delivery |
| RTS | Return to Sender |
| POD | Proof of Delivery – Confirmation (usually signature or photo) that a parcel was successfully delivered. |
| AWB | Air Waybill (tracking number label) |
| OXM | Order & Experience Management – A system or platform used to manage and track customer orders, communications, and exceptions. |
| WMS | Warehouse Management System – A software that tracks inventory movement within the warehouse, manages stock levels, picks/pack tasks, and improves operational efficiency. |
| 3PL | Third-Party Logistics provider |
| SLA | Service Level Agreement (expected time or quality of service) |
| Manifest | A summary list of parcels prepared for courier pickup |
| Cut-Off Time | Latest time to process an order for same-day shipping |
| Drop-Off | When seller or fulfilment team brings parcels to courier branch |
| Pickup | When courier collects parcels from warehouse |
| SKU | Stock Keeping Unit (unique product identifier) |
| Inbound | Goods coming into the warehouse (supplier to fulfilment) |
| Outbound | Goods going out of the warehouse (to customer) |
| Overage | Extra stock received more than expected |
| Shortage | Less stock received than expected |
| Misroute | Parcel sent to the wrong delivery route/location |
| Marketplace | E-commerce platforms like Shopee, Lazada, TikTok Shop |
| Buffer Stock | Extra quantity kept in reserve to avoid stockouts |
| Fragile | Items that require special handling to avoid breakage |
| Last Mile | Final stage of delivery to customer |
| OOS | Out of stock |
| SOP | Standard Operating Procedure – A documented process or protocol to ensure consistency in operations. |
| Order ID | Unique identifier for each customer order. Can differ from AWB or reference number. |
| B2B | Business-to-Business – Selling goods in bulk or large volume from one business to another (e.g. Pharmacy) |
| B2C | Business-to-Consumer – Selling directly to end consumers. Orders are usually individual and ship via last mile couriers. |
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